About a week ago, many people in the Infraspeak team decided to ruin their knees and reputation by getting together for a football game. There are several aspects/events of the match which can be used as lessons about maintenance management. Let’s see:
1. Rushed planning (higher cost and fewer players available)
The idea came only 2 days prior to the game, so only the most expensive courts were available and some potential players already had other appointments scheduled.
If you plan maintenance works in enough advance, you can avoid unnecessary costs caused by failures or lack of material. This will also allow you to distribute tasks according to the technicians’ availability.
2. Late start because there wasn’t enough money (bad cost management and budgeting)
When the match was about to start, we didn’t have enough money for the requires pre-payment. We were saved by Vítor, our kind Mobile Engineer, who didn’t even play but lent us some money until the end of the match. Or the year.
Good cost management and budgeting allow you to avoid situations where the amount paid is higher than estimated, or even cases where, for instance, purchases or services need to be suspended for lack of funds for payment.
3. Luís and Felipe, our co-founders, were both late (lack of notifications)
Miscommunication and a lack of notifications led to some players — including both co-founders (“leading by example” is for babies) — being late. They arrived one by one during the match, which led to the teams being unbalanced at first.
If the whole maintenance team can easily communicate with some degree of automation — for example, with systems that include push notifications regarding reported failures or scheduled works — the productivity of the whole team will increase.
4. Shortage of breath for Ricardo only 20 minutes in (lack of training for technicians)
Only 20 minutes in, most players (especially Ricardo, our Frontend Developer) were already breathing hard (or hardly breathing) and running in what felt like a sad slow motion, progressively similar to a Walking Dead episode, sometimes even without the “walking” part. Regular exercise would have helped to avoid this shared feeling of approaching collapse.
It’s important that technicians in a maintenance team have adequate and regular training for a better performance in their jobs, according to the technological advances of the sector. Otherwise, they will perform worse than intended.
5. Pedro injured himself (allocation of non-qualified technicians)
Pedro, our Marketing & Content Executive, was not only breathing hard but also injured his heel for no reason whatsoever. (Un)fortunately, it was already expected that Pedro would come out injured, we just didn’t know when, where or how.
It’s crucial that managers assign tasks to specialized technicians. Much like Pedro shouldn’t have been assigned a football match, an electrician shouldn’t be assigned a task in HVAC, for instance.
6. José chose intensity over quality
José, our Customer Development specialist, had many shots during the match, and if any of them would have hit the goalkeeper, there would be broken ribs. However, in spite of the strength he put into the shots, he didn’t do them with enough quality — José scored no goals and he ended up on the losers’ list.
Managers shouldn’t attribute as many tasks as possible to technicians, ignoring the time it takes to do those tasks with quality. If he/she does that, the technicians will prioritize intensity of work (so that they can complete their schedule) over the quality of execution, and everyone — including managers — will end up on the losers’ list with José.
7. Pedro switched teams, lost twice, and won (detailed KPI analysis)
Before his injury, Pedro played for one team, which was losing 5-0. After the injury and the arrival of all players, he became the goalkeeper of the other team, which ended up winning the match with the final score of 11-7 (6-7 after Pedro’s team switch). So Pedro was able to lose in his time with each team but ended up on the winners’ list.
A detailed analysis of indicators can reveal information that isn’t obvious in the overall metrics — e.g.: even if your company has a positive growth after a year, analysing the monthly metrics might reveal some negative phases which should be explored to determine the causes and avoid them in the future.