Performing preventive maintenance in the hotel industry implies a thorough knowledge of all equipment and installations, key areas of intervention, as well as the flow of hotel guests.
Among the types of existing maintenance, preventive maintenance is an essential tool in the hands of the manager. Preventive maintenance aims to antecipate the occurrence of failures and therefore contributes directly to guests satisfaction.
80/20 rule for hotel maintenance
There is an informal rule in the hospitality sector that recommends that hotels should seek to increase their preventive maintenance actions and reduce failure corrections up to this ratio: 80% for planned tasks and only 20% for off-plan jobs.
Why? Not only because it improves guests experience but since unplanned interventions are more expensive, it leads to bigger savings.
The 80/20 ratio is a general rule, but it is neither an imposition, nor a consensus among maintenance managers in the hotel industry. It works as a reference, a goal to be pursued.
Key Areas of Preventive Maintenance in Hotels
The room is the most important asset of a hotel. In their best conditions, the room ensures an excellent guest experience that must go along quietly, no matter length of stay. Doing preventive maintenance is essential to the hotel, to make this happen without surprises or any issues.
The maintenance manager should focus his team’s efforts on specific areas of the hotel where the investment in preventive maintenance must be higher, both because of seasonal changes in the flow of guests, and because of the impact on the level of customer satisfaction.
These are the areas of the hotel where preventive maintenance should be more focused:
- Air-conditioning: the most common guest complaint, either because the temperature does not reach desired levels, or because of the smell that it may be releasing.
- Lighting: good quality lamps and attention to their life time avoid guest problems.
- Heating systems: These are expensive and have an immediate impact on the guest experience. Therefore it is important to always check for possible leakages, make the proper cleanings to avoid diseases caused by bacterias as legionella, and so on.
- Water supply system: leaks, even small ones, greatly damage the infrastructure and also the guest experience, for example in case of bad smell as result of failures in the sewage system.
- Kitchens: all equipment used in the kitchen should pay special attention to maintenance, to ensure quality standards and suitability to the Hazard Analysis and Critical Control Points (HACCP).
Each infrastructure is different, and presents different needs. These are the most common areas, but if the maintenance manager knows his own structure well he can define the key areas for preventive maintenance of the hotel. As well as planning the same so as to interfere as little as possible with the client’s stay.
How can maintenance software help with preventive maintenance?
One of the main goals of maintenance software is to help managers improve the degree of control over their equipment. This helps them to keep all equipment in good condition, to avoid repairments and unnecessary costs, without generating an excess of administrative work.
In preventive maintenance, the essential functionality offered by maintenance software is automated scheduling. Forget opening excel files and redoing plans and routines for the year.
Solutions like Infraspeak do this in a much simpler and more efficient way. Annual plans are as easily generated as a daily work list.
On top of this, the control over the daily routines is facilitated. No longer requires too many phone calls or papers to manage maintenance, which frees the time that managers have to dedicate to preventive maintenance.
Do you want to know more about how Infraspeak can increase the performance of your hotel’s preventive maintenance? Visit our website.