You implemented maintenance plans, the work is organised, the stock is right… then why isn’t your maintenance team more efficient? When you’re always dealing with numbers and machines, it can be easy to forget the human side of your team. There are 5 factors that might be preventing your team from becoming more efficient – and it’s up to you to fix it.
Stress and burnout
Overtime, random days off, long work hours, orders piling up, pressure to meet deadlines… sounds familiar? Working in maintenance management is not for the faint of heart (in our opinion). But the real problems come when your team is so overworked that they start showing signs of burnout. When long days are the rule and not the exception, those days are actually counterproductive. Talking about it, here are some tips to reduce stress in facility management and make your maintenance team more efficient.
Bad communication and lack of transparency
A lack of communication and transparency might be one of the reasons why your maintenance team isn’t more efficient. If you’re working with a tight budget and you have to hold back, modify work orders or implement other significant changes, explain the reasons why to your team. Letting the team know what’s going on — instead of changing up routines for no apparent reason — promotes team spirit, motivates them to work towards common goals and improves the workplace environment. In order words, you get a more efficient maintenance team!
Not listening to feedback
When an employee takes time to give you feedback and suggestions, not paying attention to them is one of the biggest mistakes in facility management. Not only will it cause frustration within your team, it will also demotivate them for doing so in the future. Even if everything seems to be going well, it’s your team who’s testing and using the equipment every day, so they will be the first to report failures and potential breakdowns. They’re also the best people to suggest improvements, which is why you should listen!
One of the reasons your maintenance team is less efficient than you’d like is not having access to a detailed and user-friendly CMMS. Reporting malfunctions should be accessible to all; scheduling tasks somewhat fast and concise. But if the application you’re using is not intuitive and often fails, the response time will be slow and failures will linger on. Everyone hates to hear things like “it’s the system’s fault” or “the system is down” but sometimes the system really is to blame.
Not training your team
We all need to grow personally and professionally. If someone has been working with you for years and they’re performing the same task ever since, you can’t blame them for feeling stuck and unmotivated to continue. On the contrary, if you provide free courses, career growth opportunities and promote new learning, your employees will feel like they are moving with the times. This also gives them more job security, which makes your employees feel more confident in their role.